CRTC to ensure telecommunications networks can support next-generation 9-1-1 services‏

CRTC to ensure telecommunications networks can support 
next-generation 9-1-1 services
June 25, 2014 – Ottawa–Gatineau
The Canadian Radio-television and Telecommunications Commission (CRTC)
today announced the steps it will take to enhance Canadians’ access to
existing 9-1-1 services and facilitate the transition to next-generation
9-1-1 services.
The action plan published today was established further to a consultation
in which Canadians were asked to identify and prioritize the matters
within the CRTC’s jurisdiction that should be addressed regarding 9-1-1
services. The CRTC regulates the telecommunications service providers that
carry calls to 9-1-1 call centres, while emergency responders and call
centres are under the jurisdiction of municipalities, provinces and
During the recent consultation, some participants suggested that a
national forum could be established to promote better coordination between
the different partners in the provision of 9-1-1 services. As the 9-1-1
system is a shared responsibility, collaboration between all parties
involved would be very helpful to not only improve the current system, but
prepare it for next-generation 9-1-1 and new technologies.
The CRTC would be prepared to participate in such a forum and share its
expertise in the areas under its jurisdiction.
In the meantime, the CRTC will review the regulatory framework for
next-generation 9-1-1 and will launch a proceeding in early 2016 to ensure
telecommunications service providers’ networks can support new
technologies when 9-1-1 call centres have the capabilities to use them.
The CRTC will also address certain priorities related to the existing
9-1-1 system. These include improving caller location information,
reviewing the reliability and resiliency of 9-1-1 networks and supporting
efforts to prevent accidental 9-1-1 calls.
Finally, in order to assist the CRTC in making decisions on various 9-1-1
matters, telecommunications service providers will be required to provide
relevant data whenever necessary.
Through this action plan, the CRTC is ensuring that Canadian
telecommunications networks are evolving at an appropriate pace to support
Canadians’ needs for effective access to 9-1-1 emergency services as part
of a world-class communications system.
Quick Facts
- The CRTC is creating a safer environment for Canadians by ensuring they
have access to 9-1-1 services through a reliable and modern communication
- The CRTC has issued an action plan to improve Canadians’ access to
current 9-1-1 services and prepare for a review of next-generation 9-1-1
- The CRTC’s action plan is based on the comments received following the
publication of a report on 9-1-1 services by a CRTC-appointed Inquiry
- In recent years, the CRTC has taken steps to improve the 9-1-1 system in
Canada.  Examples include enhancements to telecommunications networks in
order to permit the introduction of Text with 9-1-1 for hearing- and
speech-impaired Canadians and the transmission of wireless location
- Next-generation technologies are expected to improve how Canadians
communicate with 9-1-1 call centres by enabling them to send text
messages, pictures and videos, as well as interact with emergency
operators through other means. The adoption of these technologies will
occurgradually over the next few years.
“The health and safety of Canadians is improved through their
communication system, in particular by ensuring they have effective access
to 9-1-1 services. The action plan we have announced today will not only
enhance access to existing services, but also ensure telecommunications
networks are ready to support next-generation 9-1-1 services. This
illustrates how we will continue to fulfill our mandate to ensure the
communication system protects Canadians. As the governance for the 9-1-1
system is shared, we would also welcome greater coordination on 9-1-1
- Jean-Pierre Blais, Chairman of CRTC
Associated Links
CRTC to examine future of 9-1-1 services in Canada
A Report on Matters Related to Emergency 9-1-1
CRTC marks the start of Text with 9-1-1 services for 
hearing or speech impaired persons
9-1-1 Services for Traditional Wireline, VoIP and Wireless Phone Services
Telecom Regulatory Policy CRTC 2014-342
- 30 -
Follow us on Twitter: @CRTCeng
Media relations:
Media Relations – Tel.: 819-997-9403; Fax: 819-997-4245
General inquiries:
Tel.: 819-997-0313, TDD: 819-994-0423; Fax: 819-994-0218
Toll-free No.: 1-877-249-CRTC (2782)
TDD – Toll-free No.: 1-877-909-CRTC (2782)
Ask a question or make a complaint
These documents are available in alternative format upon request.



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