Statement


International enforcement agencies join forces to thwart caller
identification spoofing

OTTAWA-GATINEAU, October 21, 2013 — Today, agencies from Canada, the
United States, and the United Kingdom issued the following statement:“As agencies responsible for enforcing do-not-call, privacy,
telemarketing, consumer protection, telecommunications and other related
laws, we are faced with the common challenge of caller identification
spoofing. This practice, which can accentuate the harm caused by silent or
nuisance calls, occurs when callers conceal their true identity by using
invalid phone numbers to make calls. This causes harm to consumers by
facilitating unwanted, misleading and fraudulent telemarketing activities
which causes anxiety, annoyance and in some cases distress and financial
losses.

Telemarketers who make sales calls to consumers in our countries have an
obligation to identify themselves. Callers who use technology to spoof
their caller ID with inaccurate, false or misleading information to appear
on a telephone’s call display violate this requirement. A spoofed number
can appear as a string of digits, such as 000-000-0000, a random number or
the stolen number of a real company, person or government entity. Law
enforcement experience and reports from consumers establish that caller
identification spoofing is a troubling trend, particularly as it is
challenging for enforcement agencies to track down the responsible
parties.

Today, we are announcing that we will bring our combined resources to bear
in order to tackle this problem. Coordinating through the international
law enforcement network of the London Action Plan and the International Do
Not Call Network, a public/private collaborative to address spam and do
not call violations, we will work together in search of a solution that
will address the concerns of consumers. If a solution is within our
authority, we will act swiftly to put it in place. Where the assistance of
the telecommunications industry is needed, we will reach out to the
companies and associations in our respective countries.

Exploratory discussions will be held later this month to identify options
focusing on enforcement, industry compliance and consumer education,
technology and regulatory issues. We will work together to share
information and target organizations responsible for spoofing.
Today’s announcement marks the beginning of a collaborative effort to
uncover a solution, or possibly several solutions, that will enable us to
put a stop to this harmful practice and take action against those
responsible.”
Cooperating agencies (order to be changed depending on the country)

Canadian Radio-television and

Telecommunications Commission (CRTC), Canada

Competition Bureau Canada

Federal Trade Commission (FTC), United States

Federal Communications Commission

Information Commissioner’s Office (ICO), United Kingdom

Ofcom, United Kingdom
Media contact(s)

CRTC Media Relations: 1-819-997-9403

The Competition Bureau Media Relations: 1-819-994-5945

Peter Kaplan at FTC Press Office: 202-326-2334

Justin Cole, Press Secretary, FCC: 202-418-0611

David Murphy at ICO Press Office: 0303 123 9070

Lizzi Regan at Ofcom Media and Corporate

Relations: 0207 981 3644
The CRTC

The CRTC is an administrative tribunal that regulates and supervises
broadcasting and telecommunications in Canada.
Key facts for consumers www.crtc.gc.ca/eng/info_sht/t1031.htm
Key facts for telemarketers www.crtc.gc.ca/eng/info_sht/t1032.htm
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