In settlement with CRTC, Comwave Telenetworks Inc. agrees to pay $100,000
OTTAWA-GATINEAU, April 3, 2013 — Today, the Canadian Radio-television
and Telecommunications Commission (CRTC) announced that Comwave Telenetworks Inc. has paid a penalty of $100,000 to the Receiver General for
Canada as part of a settlement over its telemarketing practices.
Comwave provides telecommunications services, such as home telephone, Voice over Internet Protocol telephone and long-distance services.The CRTC issued a notice of violation http://www.crtc.gc.ca/eng/archive/2013/vt130403.htm after its investigation found that while Comwave was engaged in telemarketing activities, its subscription to the National Do Not Call List (DNCL) had lapsed on a number of occasions. In addition, the CRTC found that independent telemarketers hired by the company had made calls to consumers who had registered their numbers on the National
DNCL.“We appreciate that Comwave fully cooperated with our investigation and
committed to changing its telemarketing practices,” said Andrea Rosen, the
CRTC’s Chief Compliance and Enforcement Officer. “This investigation
should serve as a reminder to all telemarketers that they must ensure they
are not only registered with the National Do Not Call List, but also that
their subscriptions are current. Furthermore, they must make certain that
calls made on their behalf by third parties are in compliance with the
In addition to paying monetary penalties, Comwave has decided, on its own
volition, to cease telemarketing. Should it choose to continue
telemarketing in the future, it has agreed to:
- review its compliance programs and appoint a compliance officer to
ensure ongoing adherence with the CRTC’s telemarketing rules
- implement training and education programs for staff, and
- provide an annual report to the CRTC, which must document consumer
complaints and the steps taken to resolve them.
About the CRTC’s enforcement measures
The CRTC enforces the Unsolicited Telecommunications Rules
http://www.crtc.gc.ca/eng/trules-reglest.htm in order to reduce unwanted
calls to Canadians. According to its enforcement process, the CRTC can
take corrective action with telemarketers, issue warnings and citations,
conduct inspections and issue notices of violation. To date, the CRTC’s
efforts have yielded over $2.5 million in penalties and over $740,000 in
payments to post-secondary institutions.
The CRTC also serves as co-chair of the International Do Not Call Network.
This network facilitates cooperation among its members, which consists of
a dozen agencies that enforce telemarketing rules in their respective
countries. Members meet annually to establish best practices and encourage
the development of robust telemarketing laws around the globe.
About the National Do Not Call List
The National Do Not Call List (DNCL) was launched in 2008 to shield
Canadians from unsolicited telemarketing calls and faxes. Canadians may
register on the National DNCL at no charge or file a complaint about a
telemarketer by calling 1-866-580-DNCL (3625) or visiting
http://www.lnnte-dncl.gc.ca. Once a number is added to the National DNCL,
telemarketers have 31 days to update their calling lists. Over 11 million
numbers are currently registered on the list.
The CRTC is an administrative tribunal that regulates and supervises
broadcasting and telecommunications in Canada.
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Notices of Violation
Key facts for consumers
Key facts for telemarketers
How does the CRTC enforce the Unsolicited Telecommunications Rules?
National Do Not Call List Video