CRTC’s action eliminates debt consolidation robocalls by Ontario Consumer Credit Assistance and Quick Connect Solutions
Companies pay $80,000 for making non-compliant robocalls
OTTAWA-GATINEAU, April 2, 2013 — Today, the Canadian Radio-television
and Telecommunications Commission (CRTC) announced that Ontario
Consumer Credit Assistance and Quick Connect Solutions have paid penalties of $69,000 and $11,000, respectively, to the Receiver General for Canada as part of a settlement over their telemarketing practices. Thesecompanies promote debt relief and consolidation services to Canadians.The CRTC issued two notices of violation
after its investigation found that Ontario Consumer Credit Assistance
and Quick Connect Solutions had failed to comply with the telemarketing
rules. These companies used automated calling devices (also known as robocalls)
to promote their services to consumers without obtaining prior express consent.
“We appreciate that Ontario Consumer Credit Assistance and Quick Connect
Solutions fully cooperated with our investigation and committed to
changing their telemarketing practices,” said Andrea Rosen, the CRTC’s
Chief Compliance Officer. “We will continue to work with telemarketers to
ensure they are obeying the rules at all times. Canadians are encouraged
to file a detailed complaint each time they receive an unwanted
In addition to paying monetary penalties, Ontario Consumer Credit
Assistance and Quick Connect Solutions have agreed to:
• immediately cease making robocalls to promote or sell services and
products without obtaining the recipient’s express consent
• publish a corrective notice on Ontario Consumer Credit Assistance’s
• review their compliance programs and appoint a compliance officer to
ensure ongoing adherence with the CRTC’s telemarketing rules
• implement training and education programs for staff, and
• provide an annual report to the CRTC for the next five years, which
must document consumer complaints and the steps taken to resolve them.
About the CRTC’s enforcement measures
The CRTC enforces the Unsolicited Telecommunications Rules
in order to reduce unwanted calls to Canadians. According to its enforcement
process, the CRTC can take corrective action with telemarketers, issue
warnings and citations, conduct inspections and issue notices of violation.
To date, the CRTC’s efforts have yielded over $2.5 million in penalties and
over $740,000 in payments to post-secondary institutions.
The CRTC also serves as co-chair of the International Do Not Call Network.
This network facilitates cooperation among its members, which consists of
a dozen agencies that enforce telemarketing rules in their respective
countries. Members meet annually to establish best practices and encourage
the development of robust telemarketing laws around the globe.
About the National Do Not Call List
The National Do Not Call List (DNCL) was launched in 2008 to shield
Canadians from unsolicited telemarketing calls and faxes. Canadians may
register on the National DNCL at no charge or file a complaint about a
telemarketer by calling 1-866-580-DNCL (3625) or visiting
www.lnnte-dncl.gc.ca. Once a number is added to the National DNCL,
telemarketers have 31 days to update their calling lists. Over 11 million
numbers are currently registered on the list.
The CRTC is an administrative tribunal that regulates and supervises
broadcasting and telecommunications in Canada.
- 30 -
Notices of Violation
Key facts for consumers
Key facts for telemarketers
How does the CRTC enforce the Unsolicited Telecommunications Rules?
National Do Not Call List Video