CRTC to examine future of 911 services in Canada

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OTTAWA-GATINEAU, December 17, 2012 — Today, the Canadian Radio-television
and Telecommunications Commission (CRTC) announced that it will examine
the future of 911 services in Canada. To prepare for the formal review in
2014-2015, the CRTC has appointed National Commissioner Tim Denton as an
Inquiry Officer and invites Canadians to share their views on how 911
services could be improved. Mr. Denton will report his findings to the
CRTC by the end of May 2013.“Each year, the 911 system is relied upon by thousands of Canadians during
emergency situations,” said Mr. Denton. “As telecommunications networks
evolve and adopt new technologies, we all have an interest in ensuring
that the system continues to meet Canadians’ needs. In particular, I would
encourage first responders, call centre operators and governmental bodies
to share their ideas on how the 911 system could help them better respond
to emergency situations.”
Mr. Denton will conduct research on 911 services in light of the
telecommunications system’s ongoing evolution to next-generation networks
based on Internet Protocol. His recommendations will be taken into
consideration when the CRTC begins its formal review of the regulatory
framework for Canada’s 911 system.
To assist Mr. Denton in preparing his report, the CRTC today launched a
public consultation. Canadians are invited to share their views by
February 1, 2013, on the following topics:  
• the performance and adequacy of the technology currently employed by 911
services, such as that used to locate a caller using a cellphone
• the issues related to the provision of 911 services on next-generation
networks, including how systems should be designed and the appropriate
institutional arrangements, and
• policy considerations on 911 matters. 
Canadians can participate in this consultation by:
• filling out the online form
• writing to the Secretary General, CRTC, Ottawa, Ontario, K1A 0N2, or 
• sending a fax, at 819-994-0218. 
Telecom Notice of Consultation CRTC 2012–686
Reference documents:
How to participate in a CRTC public proceeding
Fact sheet on 911 services
CRTC Three-Year Plan 2012-15

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