Know

CRTC continues crackdown on telemarketing violations GoodLife Fitness Centres pays $300,000 for making robocalls

In Beauty, book reviews, Business, Contact Information, Creative Writing, Culture, Education, Entertainment, Environment, Events, Living, Media Writing, Technology, Writing (all kinds) on September 2, 2011 at 3:00 AM

Image result for Broadcasting

OTTAWA-GATINEAU, August 23, 2011 — Today, the Canadian Radio-television
and Telecommunications Commission (CRTC) announced that GoodLife Fitness
Centres has paid a penalty of $300,000 to the Receiver General for Canada
as part of a settlement over its telemarketing practices. The CRTC issued
a notice of violation http://www.crtc.gc.ca/eng/DNCL/dnclc.htm 
after its investigation found that GoodLife had used automated calling
devices (robocalls) to solicit its members without obtaining
their prior express consent.
 
“We appreciate GoodLife’s cooperation during our investigation,” said
Andrea Rosen, the CRTC’s Chief Compliance and Enforcement Officer.
“Telemarketers that inundate Canadians with unwanted phone calls are not
engaging in a legitimate marketing practice. We expect the business community to
follow the rules at all times, and we will vigorously investigate breaches.”
 
GoodLife was making robocalls to inform its members of new club openings
and invite them to grand opening events. In addition to paying an
administrative monetary penalty, GoodLife has agreed to:
 
•	immediately cease using automated calling devices for telemarketing
        purposes without obtaining its members’ prior express consent
•	organize a business education event with the CRTC at the Can-Fit-Pro
        Consumer and Wellness Show to foster compliance with the telemarketing
        rules
•	publish corrective notices in newspapers and on its website, and 
•	review its compliance policies to ensure ongoing adherence with the
        CRTC’s telemarketing rules.
 
The CRTC applies the Unsolicited Telecommunications Rules 
http://www.crtc.gc.ca/eng/trules-reglest.htm in order to
reduce unwanted calls to Canadians. According to its enforcement process,
the CRTC can discuss corrective actions with telemarketers, which may lead
to a settlement that includes a monetary penalty or monetary payment.
 
To date, the CRTC’s enforcement actions have resulted in over $2.1 million
in penalties collected on behalf of the Receiver General for Canada and
$740,000 in payments made to post-secondary institutions.
 
Consumers may register on the National Do Not Call List or file a
complaint about a telemarketer by calling 1-866-580-DNCL (3625) or
visiting www.lnnte-dncl.gc.ca.
 
Reference documents: 
Key facts for consumers http://www.crtc.gc.ca/eng/info_sht/t1031.htm
Key facts for telemarketers http://www.crtc.gc.ca/eng/info_sht/t1032.htm 
How does the CRTC enforce the Unsolicited Telecommunications Rules?
http://www.crtc.gc.ca/eng/info_sht/t1040.htm

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: